Voice mail is an interesting feature of Lync 2013 / Exchange 2013 integration, but it’s not really dynamic and adaptive. This is a little how-to check if the users assign to one of your SBA can’t have a voice mail.
If your Lync client get stuck at the step of forwarding the call to the Voice mail, you can try the following:
- Use the Get-UMIPGateway cmdlet to view the new UM IP gateway or gateways that were created.
- If your SBA is missing is our case SBA2000c.sonuslab.ads, on your Exchange Server, type cd “<drive letter>\Program Files\Microsoft\Exchange Server\V15\Scripts>.ExchUcUtil.ps1”, and then press Enter
- Use the Get-UMIPGateway cmdlet again to be sure your SBA pool have been added:
- Ensure that the port 5061, 5063 and 5066 of your Exchange Server are reachable from your SBA Server.